Mon to Sun, 7am to 11pm
497 B Dundas St W #7, Belleville, ON K8P 1B6, Canada
Serving Belleville and the Bay of Quinte since 2019
Legal
Sagonaska Appliance Repair · Last updated: October 2026
Plans change and appointments sometimes need to move. Here is how cancellations work, what notice we need and what happens when a visit is missed, so there are no surprises on either side.
To cancel an appointment we need at least 3 business hours of notice before the start of your arrival window. Same-day appointments cannot be cancelled, because the slot is already out of the schedule and the technician is routed around it.
Cancellations count only when you speak to a live agent. Once it is confirmed you get a cancellation code over the phone, so keep a note of it. Voicemail and text messages do not cancel an appointment and the visit stays on the books.
Cancelled with less than 3 business hours of notice, cancelled the same day, or nobody home when the technician arrives: a reduced service call fee of $125 CAD plus applicable tax applies, payable within 24 hours of the original appointment time.
If you need to cancel when we are closed, do not leave a voicemail. Call back once we open and speak to an agent so the cancellation is confirmed and a code is issued. Our hours are Monday to Sunday, 7am to 11pm.
Moving an appointment works the same way and needs the same 3 hours of notice. Tell the agent you want to reschedule rather than cancel and they will place you in the next available window.
Need to cancel or move an appointment? Speak to an agent directly.
